Services
From kickoff to go-live, and every day after
Software is only half of a successful LIMS project. Our services team combines lab, quality and IT expertise to deliver HDLIMS on a predictable timeline, validated and adopted.
What we offer
Services for the whole lifecycle
Choose a complete delivery or targeted support where your team needs it.
Implementation
Configuration of HDLIMS from industry templates by consultants who have worked in regulated labs, delivered in short, visible iterations.
Validation services
Risk-based validation planning and execution aligned with GAMP 5 and CSA, building on our vendor validation package.
Data migration
Extraction, cleansing, mapping and verified migration from legacy LIMS, ELNs, spreadsheets and paper records.
Learn moreIntegration
Instrument, CDS, ERP, MES and EHR integrations designed, tested and monitored by our solution architects.
Learn moreTraining & adoption
Role-based training, train-the-trainer programs and in-app guidance that make go-live a non-event for users.
Support & success
Responsive technical support, a named customer success manager and regular reviews of adoption and value.
Managed administration
Let our team handle routine configuration, master data and user administration under your change control.
Advisory
Lab digitalization roadmaps, requirements definition, process harmonization and business case development.
Methodology
A delivery method designed for regulated labs
Phased, iterative and validation-aware. Start focused, prove value early, then expand with confidence.
- 01
Discover
Workshops with lab, QA and IT stakeholders to map workflows, data, integrations and compliance requirements. Output: scope, risks and a phased roadmap.
Process maps User requirements Project plan - 02
Configure
Iterative configuration starting from industry templates, with frequent playback sessions so your subject matter experts shape the solution as it is built.
Configured environment Configuration specification Integration build - 03
Validate
Risk-based verification of your configuration and integrations, leveraging vendor evidence for standard functionality.
Validation plan Executed verification Traceability matrix - 04
Migrate & train
Verified data migration, role-based training and cutover rehearsals, so go-live day holds no surprises.
Migration report Trained users Cutover plan - 05
Go live & expand
Hypercare support, adoption metrics and a plan for the next lab, site or module.
Hypercare Adoption review Expansion roadmap
Our principles
How we run projects
- Configure, don’t customize. Standard platform capabilities first, so upgrades stay simple.
- Small first go-live. Value in production early, then expand lab by lab.
- Validation from day one. Requirements, risks and tests traced from the first workshop.
- Your team owns the result. We transfer knowledge so you are not dependent on us.
Support that knows your lab
Every customer has access to our technical support team and a named customer success manager who knows your configuration, your roadmap and your people.
- Support portal and email
- Prioritized handling for critical incidents
- Regular success reviews and roadmap previews
- Knowledge base and self-paced training
FAQ
Services questions
Do you work with implementation partners?
How do you keep projects on time?
Can our own team administer HDLIMS after go-live?
See HDLIMS running your workflows
Book a tailored demo with a lab informatics specialist. We map your sample types, methods and compliance requirements, then show you exactly how HDLIMS fits.