CROs, CDMOs & commercial testing labs
From quote to invoice, with every client kept separate
HDLIMS runs the commercial and scientific sides of a contract lab together, from quote and sample receipt through testing, study reports and invoicing, while keeping every sponsor’s data segregated and every SLA in view.
The challenge
The challenges we hear most
Quotes and invoices live outside the lab
Pricing sits in spreadsheets and billing in accounting software, so tests added mid-project slip through unbilled and quoted scope drifts from what was actually run.
Clients want status, not emails
Sponsors and customers expect to see sample status and results as they happen. Without a portal, project managers spend their day answering status requests.
Segregation is a sponsor requirement
Sponsor audits check that one client can never see another’s samples, methods or results. Folder permissions and shared spreadsheets don’t hold up.
Mixed regulatory regimes
GLP studies, GMP release testing and ISO/IEC 17025 commercial work often share instruments and staff, each with its own documentation rules.
Capabilities
How HDLIMS supports Contract Testing Labs
Preconfigured workflows, terminology and reports for your industry, on the same unified platform.
Client portal
Clients submit requests, print chain-of-custody forms, track status and download approved reports and CoAs, seeing only their own projects.
Quotes to invoices
Price lists, client-specific rates and quotes convert into projects, and completed work flows to invoicing, including rush surcharges and add-on tests.
Study and project management
GLP studies with protocols, amendments, study directors and phases, alongside GMP and commercial projects with their own milestones and deliverables.
Multi-client data segregation
Client-level partitioning and access controls keep each sponsor’s samples, methods and results isolated, with audit trails to demonstrate it.
TAT and SLA tracking
Due dates are set from receipt and the agreed service level, and dashboards flag work at risk so planners can rebalance benches and instruments.
Client-specific reporting
Report and CoA templates per client and per study, with QA review and electronic signatures before anything is released to the portal.
Workflow
From quote to invoice
- 1
Quote
A quote built from your price list becomes a project with agreed tests, TAT and pricing once the client accepts.
- 2
Receive
Samples arrive against the project, are checked in with condition and chain of custody, and get a due date.
- 3
Test
Work is scheduled by due date under the GLP, GMP or ISO/IEC 17025 rules the project requires.
- 4
Report
Results are reviewed, signed and published to the client portal in the client’s report format.
- 5
Invoice
Completed work, rush surcharges and add-on tests flow to invoicing or your accounting system.
Regulations & standards
Designed to support your compliance program
HDLIMS provides the technical controls and records these frameworks call for. Compliance remains a property of how your lab configures and operates the system, and our validation package helps you demonstrate it.
Recommended modules
The modules Contract Testing Labs teams use most
FAQ
Contract Testing Labs: frequently asked questions
How does HDLIMS keep client data separate?
Can HDLIMS support GLP studies?
Does HDLIMS handle quoting and invoicing?
Can clients submit samples and see results online?
See HDLIMS configured for Contract Testing Labs
Book a tailored demo with a lab informatics specialist. We map your sample types, methods and compliance requirements, then show you exactly how HDLIMS fits.